Have you ever thought about using a system to become a better user experience professional? For most of us, we learn new skills on the job out of necessity. Or, we have a particular skill that …
A Resource List for UX Professionals: Books, Sites, and More
This is intended to be a simple resource list for user experience professionals and those interested in learning more about UX. It's not intended to be comprehensive, just items I have personally …
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Measuring Usability Without a Lab: Units of Effort
Units of Effort (UE) was born several months ago a friend sent me an article about measuring usability by the amount of energy spent on a task, not the amount of time spent. I loved it so much that I …
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The Importance of Having Good Relationships at Work
Last week I had lunch with an old boss and some of my old colleagues. Things seemed to be going well for everyone and we traded stories about work and life just like the old days. Cleveland vs. …
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Simple Things Lemonade Stands Can Teach Us About Creating a Great Customer Experience
Imagine a common scenario in suburbs across America: two entrepreneurial kids set up a lemonade stand. Borrowing some of Mom’s lemonade mix, they grab a few pitchers, some ice, and sugar. They mix …